Return Procedure

Return Procedure


National 2Way is committed to our dealers/customers. We are recognized worldwide for innovative, durable products with superior performance. All products are vigorously tested to exceed industry standards. We do recognize that we have a need to replace faulty equipment from time-to-time and we want this to be as painless as possible for you so you can take care of your customers.


We provide a three year warranty on all of our speakers, headsets and microphones and a one year warranty on all of our wireless products. Please visit www.national2way.com/rapidwarranty and follow the steps to submit a request a Rapid Warranty or email rapidresponse@national2way.com.  All replacement products will ship next business day via FedEx.

 

Notes

Dealer pre-Testing of Equipment – please take the time to Dealer test all products before returning them to N2W. If N2W service technicians are unable to duplicate or determine the stated failure mode, the product will be returned.


Warranty vs Non-warranty – If the failure mode is determined to be a warranty issued, the product will be repaired or replaced at no charge. If the failure mode is determined to be non-warranty issues, the parts will be returned to the customer/dealer, along with a Failure Analysis Report. At N2W’s discretion, minor rework may be performed after contact is made with the customer/dealer to ensure an understanding of how the failure occurred.


Repair Service – National2Way provides repair service for selected products. Contact customer service for further information. Several replacement part options are available which will allow your technician to repair your unit; thereby avoiding the purchase of a new unit.

 


Return Procedure

National 2Way is committed to our dealers/customers. We are recognized worldwide for innovative, durable products with superior performance. All products are vigorously tested to exceed industry standards. We do recognize that we have a need to replace faulty equipment from time-to-time and we want this to be as painless as possible for you so you can take care of your customers.

We provide a three year warranty on all of our speakers, headsets and microphones and a one year warranty on all of our wireless products. Please visit www.national2way.com/rapidwarranty and follow the steps to submit a request a Rapid Warranty or email rapidresponse@national2way.com.  All replacement products will ship next business day via FedEx.

Notes

Dealer pre-Testing of Equipment – please take the time to Dealer test all products before returning them to N2W. If N2W service technicians are unable to duplicate or determine the stated failure mode, the product will be returned.

Warranty vs Non-warranty – If the failure mode is determined to be a warranty issued, the product will be repaired or replaced at no charge. If the failure mode is determined to be non-warranty issues, the parts will be returned to the customer/dealer, along with a Failure Analysis Report. At N2W’s discretion, minor rework may be performed after contact is made with the customer/dealer to ensure an understanding of how the failure occurred.

Repair Service – National2Way provides repair service for selected products. Contact customer service for further information. Several replacement part options are available which will allow your technician to repair your unit; thereby avoiding the purchase of a new unit.